Our team operates 24 hours a day, 365 days a year to provide industry-leading critical power support services whenever and wherever you need them. Our contracted customers have access to our dedicated emergency helpline, providing a direct line of communication with our team should an issue arise.
24 hours a day, 7 Days a week
Callout Procedure
Our callout procedure has been developed over many years to ensure that the process is as seamless as possible for you in your time of need.
If you are a contracted customer, you can call our emergency helpline 24 hours a day to report an issue or request emergency on site attendance.
What happens when you need emergency assistance for your generator?
- Our dedicated support team will take your call on our emergency helpline where you can report your issue.
- Our team will assess the problem and provide details of the next steps
- If an issue arises with your equipment, our team will then dispatch an engineer to your site to resolve any issues.
- Within 4 hours of the initial call, an engineer will arrive on site to assess and resolve any issues.
- Once your generator is back up and running, our team will test your equipment to ensure that the works on site have been successful.
- A report of the callout and details any further works required will be sent to you once the work has been completed.
Putting you first is our priority
Emergency Call Out
Our emergency callout facility is in place to ensure that you never experience unnecessary downtime. Our team are on hand to assist and support your critical power equipment day or night.
Our emergency callout facility ensures your business never faces unnecessary downtime. Our dedicated team are ready to assist and support your critical power equipment, regardless of the time of day. Whether it’s the middle of the night or a weekend, you can count on us to swiftly respond to any power-related issues that may arise.
Our availability means that you can have peace of mind, knowing that your vital power systems are in expert hands, 24 hours a day, 7 days a week. We understand the importance of your operations and are fully prepared to jump into action, troubleshooting, and resolving any problems, ensuring your business continues to run smoothly without interruption.
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