Our team operates 24 hours a day, 365 days a year to provide industry-leading critical power support services whenever and wherever you need them. Our contracted customers have access to our dedicated emergency helpline, providing a direct line of communication with our team should an issue arise.
Callout Procedure
Our callout procedure has been developed over many years to ensure that the process is as seamless as possible for you in your time of need.
If you are a contracted customer, you can call our emergency helpline 24 hours a day to report an issue or request emergency on site attendance.
What happens when you need emergency assistance for your generator?
- Our dedicated support team will take your call on our emergency helpline where you can report your issue.
- Our team will assess the problem and provide details of the next steps
- If an issue arises with your equipment, our team will then dispatch an engineer to your site to resolve any issues.
- Within 4 hours of the initial call, an engineer will arrive on site to assess and resolve any issues.
- Once your generator is back up and running, our team will test your equipment to ensure that the works on site have been successful.
- A report of the callout and details any further works required will be sent to you once the work has been completed.
Putting you first is our priority
Emergency Call Out
Our emergency callout facility is in place to ensure that you never experience unnecessary downtime. Our team are on hand to assist and support your critical power equipment day or night.
Our emergency callout facility ensures your business never faces unnecessary downtime. Our dedicated team are ready to assist and support your critical power equipment, regardless of the time of day. Whether it’s the middle of the night or a weekend, you can count on us to swiftly respond to any power-related issues that may arise.
Our availability means that you can have peace of mind, knowing that your vital power systems are in expert hands, 24 hours a day, 7 days a week. We understand the importance of your operations and are fully prepared to jump into action, troubleshooting, and resolving any problems, ensuring your business continues to run smoothly without interruption.
What Our Customers Are Saying
"Your engineer was absolutely brilliant - he got the generator working again really quickly and so I have power; he was also really professional and a real asset to your company. I would recommend your company in a heartbeat. Thank you all for helping me out in a time of need. I'm very grateful."
Site Manager
"I would like to say that your company is very customer driven. To offer a service outside your normal scope to fulfil a market need is exceptional and professional. When our new generator requires a service, I will contact Vital Power again"
Maintenance Manager
"I wanted to say a big thank you for the way my generator was installed by one of your engineers. It was done extremely professional and quickly. The engineer projected a tremendous sense of enthusiasm and confidence – and his small-talk is also most interesting to hear. I was left in awe of his complete understanding of the installation requirements. He even management to iron out a difference on the auto start that the manufacturer did not tell him about. A very clean and good working in all respects, he is a tribute to your company"
Site Manager
"Everyone at Vital Power is very professional. I was really impressed with Managing Director, he worked very hard to make sure we were happy and got everything right. The engineers were superb and extremely professional when they came to inspect our cabling requirements. We couldn't be happier with the result and I couldn't fault the work at all. We're really pleased."
Site Manager (BituChem)
"Very happy with the engineer that was on site yesterday to get involved with the power switchover. All went successfully and brilliant result! Thank you."
Maintenance Manager
"Credit to Warren, he's been absolutely unbelievable. To get the generator working in the time that he has is amazing. Great work and thanks again."
Contracts Manager
"I have just received a phone call from the client in regards to the engineer’s visit yesterday. They were very impressed by him, so much so they are thinking of switching all other generators they have over to you. It’s so good to get positive feedback, thanks again for your help"
Contracts Manager
"Your engineers are great, they are keen to help and work proactively to get things done. We were also seriously impressed with Phill Walters getting an emergency hire set to us in just 2-hours from the initial phone call!"
Engineering Manager
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